After Sales Services, The Bad Half, and the Bitter half

How often has it happened that your most recently bought appliance not older than 5 months just stopped showing any signs of life? Chances are that, it has happened at least to 50% of your appliances that you bought it in the past decade. Ever wondered why is that so? Read along as you might come to know some of the dark secrets of the manufacturers who are in this sector

The Bad Half : The Manufacturer themselves

Shocked aren’t you? You shouldn’t be, because they want you to buy their products and they want you to buy them more frequently than you want to. Sales is a big portion of these money-minded manufacturers as it contributes to a huge chunk of profit (Unless you are Volkswagen Group selling Bugatti).

So Sahil, why is that a bad thing? Aren’t they in the business to make profit?”, Making profit it not a bad thing, unless there is a catch. Manufacturers design products that lasts only for a limited time. It’s around 10-12 years for appliances and less than 5 years (according to my personal opinion). Also this tenure is not “functional with no added costs”. It’s the tenure with you having to call the folks from the XYZ’s support desk, Which is the bitter half.

It’s also evident from the warranty period, is just too short for appliances that cost $1000 and above. Aren’t such products specially home appliances and laptops supposed to work a lot longer than that? Shouldn’t the warranty period be a reflection of how long the manufacturers want the product to exist in the market no matter how many updated models that they release during that warranty period. The manufacturers assume that the end of the warranty period is when the customer starts searching for an upgrade, and release products accordingly.

The Bitter Half : Warranty claims and Service Centers woes

Here is where things become annoyingly difficult.

For warranty claims: The service center, of course scrutinize your appliance/gadget (Fact: Any replacement that they have to make in this process is a loss). One of the most ridiculous of the reasons why service centre’s reject warranty claims is by saying “It was not meant to be used like that”. So according to them we are supposed to use in a “Normal” way which is decided by the service center folks and nowhere mentioned in the documentation that comes with the appliance/gadget.

Even if you agree to pay for the repairs, the repair centers kind of force you to pay for replacement parts(as I mentioned earlier, they cannot repair, it’s too advanced tech for them), which sometimes are so expensive, that an upgrade is lot better than that not so important replacement.

(Fact: Got a waterproof gadget? Liquid damage, including water damage, still voids warranty)

This is more of an Indian phenomenon where the Manufacturing giants give away their responsibilities to other dealers and the dealers do a sh*t job of doing them in the worst means possible (Redington India Pvt. Ltd., Maple).

These service centers are understaffed. The employed staff are basically carpenters who know what part goes where, hence all they do is replace, in case of Out-of-warranty products (not to mention inefficiently). For in-warranty appliances/gadgets hammer the product and pray that the product works.

If you are from a different part of the world this is what an average service center call looks like. This is what service you get for a phone which was under warranty, One of my friend had a tough time dealing with his laptop which you can read over here.

So what can you do about it as of now?

  • If you have an extended warranty/Insurance as an option, for appliances/gadgets worth ₹ 30,000 and above, Go for it.
  • If you have an Out of warranty appliance/gadget avoid the official services, instead try for a trusted local engineer instead.

I guess that’s enough of rant’s for today?

Sahil Satishkumar logging out.

You can find me on Facebook, Twitter and Google+.

P.S.: Audio solutions coming soon(next)


3 reasons to (un)switch to (or away from) a Blackberry

Recently I “Made the switch to BlackBerry 10” with the old but still the bold, Blackberry Q5. I don’t think a review or hands on is quite necessary but, I could definitely write something on its good and bad bits.

1. Keyboard

02-blackberry-q5-150513Be it the physical or on-screen, Blackberry has nailed the keyboard, And you guys know it better how important keyboard is to me. The BlackBerry Q5 has a physical keyboard, which is on par with the top spec Q10 and the crazy Porsche P’9983. On the on-screen side however, I only have the hands on experience and 99.99% of the reviews are positive. When you have the best keyboard, ofcourse you will see a fair amount of increase in productivity.

2. Email

Blackberry is the pro option when it comes to email. There is a reason why corporate employees are hooked with Blackberry (at least in the past decade). The native mail client, which can manage multiple accounts, is faster than the Android counterparts. It is like using the web client itself. There is always a 30 seconds or more delay for a new email to pop up, in the Android clients.

3. True productivity

BlackBerry 10 OS has the best pre-installed Office suite that can easily handle all your documents, spreadsheets and presentations. You cannot create new presentations but you can edit existing ones. The document editor and the spreadsheet editor are the best on a handheld device. It easily beats the Microsoft Suite by Microsoft for Android and QuickOffice by Google for Android. Apart from the Office Suite there are true productivity applications like Evernote.

Apart from the good bits there are some major reasons why you should stay miles away from BlackBerry! And here are the top 3 reasons to hate BlackBerry:

1. Battery Life

BlackBerry have a tiny battery span of around 6 hours moderate to heavy usage, before you need to start pour juice into the sealed battery. Apart from which, most of the BlackBerry models now have a sealed battery with no option to swap them. So either get ready to carry your charger everywhere or invest on a decent power bank.

2. Applications

I know that most of the reviews will conclude that, “Hey BlackBerry has the best of three different ecosystems”. But the truth is, it’s just BlackBerry and Android apk(s). BlackBerry OS 10 can handle its own “made-for-Blackberry” applications flawlessly, but the APKs don’t share the same story. It’s like running an application on a Virtual Machine on the desktops. But the issue is Android sends something called as “notifications” to the User Interface, that doesn’t quite fit in the Blackberry Hub.

3. Camera

With camera I mean the choice of camera optics is quite poor, The camera software is excellent, But optics are poor. It takes decent shots but excellent ones.

If you can get away with the cons, if you are okay with the battery life, APKs, Camera. And if your prime objective of using a phone has to do with Emails, Keyboards and Extreme productivity Blackberry is your way to go.

Sahil Satishkumar logging out.

You can find me on Facebook, Twitter and Google+.

P.S.: Audio solutions coming next.